Desktop System Administrator

Margoconsulting - aka Margoconseil - is a leading consulting company providing IT services. 
Created in 2005 in Paris, Margoconsulting is known as one of the best quality service provider.
We rank number one with investment banks in terms of consulting quality. We work in partnership with our clients helping them to create agile and outstanding information systems and we are pioneers on many complex issues, with high financial and technological added values. 
We look for people with a wide range of experiences, interests and degrees. Our consultants really appreciate the trust we have in them and the career evolution we offer them through ambitious and stimulating projects. 
Desktop System Administrator
Location: Wrocław
Desktop System Administrator is responsible for in depth technical troubleshooting of issues on a Corporate desktop and overall governance of global desktop environment. Ownership of the desktop environment includes OS and Core Applications.  Responsibility for stability (patching, software version upgrades, bug-fix releases etc), license and access entitlement. Troubleshooting issues that appear in the desktop environment of a high priority or impact, or remain unsolved by the Desktop Support Teams.  Also Disaster Recovery as part of a larger team.
The goal of the team and individual is to deliver a stable desktop operating environment through the efficient and effective execution of changes, managed escalations and ownership of production product lifecycles.  In addition collaboration and partnership with our Level III Engineering Team is critical to the success of this role. The role will be strongly involved in Enpoint Protection solutions, such as Avecto, McAfee, Lumension etc.
·       Support and maintanance to Endpoint Protection products in global environment (Avecto, Lumension, McAfee etc.);
·       Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment;
·       Technical excellence in the ability to diagnose and resolve software issues to root-cause level;
·       Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform;
·       Collaboration with cross-technology peer-groups, with a focus on root-cause analysis;
·       Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution;
·       Support all ITIL processes, in particular the Incident, Problem, and Change Management processes;
·       Exposure to large enterprise managed desktop and server environments;
·       Experience with incident and change management processes;
·       Strong troubleshooting & problem solving skills;
·       Security-minded individual willing to learn new technologies;
·       Experience with Avecto Privilege Guard or similar privilege/ endpoint protection management solution;
·       Scripting skills (e.g. powershell);
·       SQL;
·       Very good command of English is a must;
·       Solid interpersonal skills, customer orientation, self-motivation, and the ability to work in a team are important;
·       Ability to work independently and manage time effectively;
·       Pro-activity in individual Book-of-Work management; focus, and status reporting;
·       Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL). Certification would be an advantage;
·       Solid documentation skills, including PowerPoint presentation skills to deliver a key message.
·       Supplier contract or permanent contract;
·       Career counseling;
·       Strategic projects in banking area;
·       Very good atmosphere at work with the pioneers in the industry.
Interested? Motivated?  Apply on-line in English at
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I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, No. 101, item 926 as amended.