ServiceNow Business Analyst

Margo Consulting - aka Margoconseil - is a leading consulting company providing IT services. 
Created in 2005 in Paris, Margo Consulting is known as one of the best quality service provider.
We rank number one with investment banks in terms of consulting quality. We work in partnership with our clients helping them to create agile and outstanding information systems and we are pioneers on many complex issues, with high financial and technological added values. 
We look for people with a wide range of experiences, interests and degrees. Our consultants really appreciate the trust we have in them and the career evolution we offer them through ambitious and stimulating projects. 

At the moment we are looking for:
ServiceNow Business Analyst
Location: Warsaw
Key role objectives

- The ServiceNow Business Analyst will assist with understanding business requirements and translating those into a clear set of functional requirements that enable the development teams to build quality, fit for purpose solutions.
- Responsible for eliciting, understanding, interpreting and representing business requirements for functionality required in ServiceNow.
-  Act as a liaison between the customer and technical teams to ensure requirements are understood.
-  Works with product management and technical design architects to translate requirements into technical specifications.
- Responsible for partnering with customers on innovative ways to successfully transition from existing solution to strategic based on functional need (not lift and drop technology).
- Responsible for active involvement with Quality Assurance teams in defining the QA strategy, test plans and use cases to validate solution.
-  Responsible for communicating planned and unplanned activities to appropriate parties as needed.

Skills and requirements

- 3 years’ experience as a Business Analyst
- Technical Business Analyst with experience in enterprise level ITSM systems
- Background in enterprise level system performance analysis and KPI’s
- Strong analysis and documentation skills
- Excellent Stakeholder management
- Excellent working knowledge and experience of SDLC
- Analysis and Design experience of ServiceNow version upgrades
- Background in enterprise level system monitoring, preferably of ServiceNow
We offer
- Supplier contract or permanent contract
- Career counseling
- Strategic projects in banking area
- Very good atmosphere at work with the pioneers in the industry
Interested? Motivated?  Apply on-line in English at
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