FI APS EM FX eTrading Support - London

For a leading Investment Bank within Banking and Financial Services, employing over 200,000 people across 80 countries and 5 continents. 
The APS EM group (Application Production Support Electronic Markets) is a global team providing services directly to the global FX, Rates, eCommerce and Credit businesses within the Fixed Income group. The FX business has over 100 traders in 4 centres, and is headquartered in London. Its management is committed to raising its level to a position within the top 5 of FX banks through investment in the business and technology. The FX eTrading Support team handles connections to FX markets (Reuters, EBS, FXall, Currenex, 360T …), connection to huge number of direct clients, Order Management, Pricing, Hedging, Market Making, Market Taking, Algorithmic trading.
Support staff is organising globally on a Follow the Sun model. In London, rotas are in place to cover from 7am to 7pm on weekday, most of Saturday and Sunday afternoon.
The FX e-Trading Support team is First and Second line support (3rd line being development). Users are mainly traders. London looks, as First line, after the Europe based users.

Day-to-day Responsibilities:

Incident and Problem Management
·        Manage/Own  P1/P2 incidents and problems end to end
·        Communicates with internal users and management over incidents and post-mortems
·        Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution
·        Diagnoses issues: establishes their root case
·        Initiates task force over critical incidents
·        Liaises with upstream and downstream systems support teams as appropriate
Application Monitoring and follow up
·        Responsible for global uptime target of 99.9%, across the whole FX ETR platform
·        Coverage of below FX applications production implementation, troubleshooting and monitoring:
o    Market access (connectivity, protocol definition issues, latency analysis)
o    Algorithmic hedging (strategies, orders configuration, OR setup)
o    Algorithmic (GTD, GTC) and OBO trading (stop, limit, call, fixings, linked orders)
o    Pricing (Spot/Outright)
o    Market making Gateways (spot/outright/STP trading)
o    Market taking platforms (liquidity sourcing)
o    Position management and integration
o    Booking flow and related coherence cache
o    Client orders management platform
·        Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams
·        Performs system administration
·        Updates the relevant Production KPIs
·        Migration of our monitoring to SCADA using Python scripts

Candidate Profile:
·        First class degree of top university, with strong scientific background - mathematical or/and IT
·        High motivation to learn a huge and complex environment
·        Candidates must have relevant experience in a similar role, the majority of which should have been gained within Front Office Trading. They must be experienced in providing support as part of a team, and have practical understanding of the criticality of trading applications
·        The role focuses specifically on FX products, FX knowledge would be appreciated
Computing Skills Required:
Good knowledge of FX business and electronic trading principles (Spot/Outright pricing, Fixings, VD calculation, CC & AV, Spot push, Rollback/rollover, Fixings, etc…)
Good knowledge of main application failure scenarios in a complex IT architecture, from both functional and technical perspective
Good IT knowledge required:
·        SQL Server, Oracle commands
·        Windows, UNIX commands
Additional recommended IT knowledge:
·        Communication: TCP/IP, TIBCO RV, MQ
·        Scripting: Shell, Python
·        Market Data mechanisms and protocols (RMDS, FIX, TOF)
Why join Margo Consulting:
·          Ability to work within an international Consulting company, a leader within the industry in France
·          Ambitious projects in Financial Services
·          Permanent or Contractor
·          Competitive benefits; Health care, pension, bonuses
·          Opportunities for development (planning career paths, trainings, switch between projects, including changes of position, opportunities to engage in additional activities)
·          Very good atmosphere of work, integration events
Our Story:
Created 2005 in Paris, Margo Consulting is a leading Consulting company providing IT services. We hire 300 people, and rank number one within the Investment Banking industry of consulting quality. We work in partnership with our clients helping them to create agile and outstanding information systems and we are pioneers on many complex issues, with high Financial and Technological added values. 
By investing in the development of our employees and our start-up incubator, we have the ambition to create the future of IT and Financial Recruitment.
Interested? Motivated?  Apply online at stefani.zaharieva[@]
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, No. 101, item 926 as amended.